Certified Experts

Our experts are trained in the following manufacturers and products:
PBX: Nortel /Mitel / NEC / Avaya / Cisco / I3 / Siemens
ACD:
Symposium / CMS / Centrex CCMIS / Qworks / Call Manager / e-Contact Center
Network Management:
Avotus / OpenView / Call Manager / Remedy Dashboard
Voice Mail-UM: Octel / Meridian Mail - Call Pilot / Audix / Objectworld / Activevoice
IVR: Nortel / Conversant / Intervoice / MultiVision / TEKVision / ScanSoft-Nuance
VoIP: Cisco / Nortel / Mitel / NEC / I3 / Avaya
WFM: Calabrio / IEX / Concerto / eWFM
Monitoring: Panda / Nice / Concerto (Witness) / Verint
CTI: CT Connect / Cisco - ICM / CT Media / Genesys / Nortel / Avaya e-Contact
CRM: Siebel 7.x / Oracle 11 i / Peoplesoft CRM8 / Knowledge Portal / SAP
Platforms:
Oracle / SQL / Sybase / Access / NT / Speedware... and many more

IT

  • Fiber optics
  • SONET
  • ATM
  • Bandwidth Management
  • Hubs
  • Routers
  • Servers
  • Network Topologies and Management